999bd4 Privacy Policy

What information do we collect?

When you register, log in, or use our services on 999bd4, we collect various types of information. The collected information is divided into the following categories:

a) Identity Information

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Address details

b) Financial Information

• bKash, Nagad, Rocket, or bank account details (for deposit and withdrawal processing)
• Transaction history and amounts
• Payment method details

c) Technical Information

• IP address and device identifier information
• Browser type and operating system
• Login time, location, and session data
• Information collected through cookies and tracking technologies

d) Gaming Behaviour Information

• Play history, bet amounts, and results
• Preferred game categories and play duration
• Details of bonus and promotion usage

Methods of Data Collection

999bd4 collects information in the following ways:

• Direct Collection: Information you provide when filling out a registration form, logging in, or contacting the customer service team.
• Automatic Collection: Your site usage behaviour is tracked through cookies, web beacons, and similar technologies.
• From Third Parties: Transaction verification information from payment providers (bKash, Nagad, Rocket).
• Identity Verification Services: Where necessary, information is verified from identity confirmation service providers.

Purpose of Data Use

999bd4 uses the information you provide only for the following legitimate purposes:

• To register, manage, and secure your account
• To process deposit and withdrawal transactions
• To provide relevant bonus and promotion offers
• To provide customer service and technical support
• To prevent fraud, money laundering, and illegal activities
• To monitor responsible gaming and impose limits where necessary
• To improve platform functionality and enhance user experience
• To meet regulatory requirements and legal obligations

Data Sharing and Disclosure

999bd4 may share information with third parties in the following limited circumstances:

• Payment Providers: Necessary information is shared with bKash, Nagad, Rocket, and banks for transaction processing.
• Technology Partners: With trusted technology service providers for operating the platform.
• Legal Obligations: In response to a court order or a lawful request from a government authority.
• Fraud Prevention: With regulatory bodies for investigating illegal activities.
• Business Transfers: In the event of a merger or acquisition, though you will be notified in advance.

Outside the cases mentioned above, 999bd4 never discloses your personal information to third parties. All third parties with whom information is shared are bound by strict confidentiality agreements.

Cookie Policy

Cookies are small text files stored on your device. 999bd4 uses cookies for the following purposes:

• Essential Cookies: To maintain login sessions and ensure security.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To analyse platform usage and improve the service.

You can disable cookies by changing your browser settings. However, disabling certain cookies may cause some features of our platform to not work properly.

Data Retention Period

999bd4 retains your personal information only for as long as necessary. As a general policy:

• Account-related information is kept for as long as the account remains active.
• Even after an account is closed, certain information may be retained for several years due to legal obligations.
• Transaction and financial information is retained for an extended period for fraud prevention and legal compliance.
• If marketing consent is withdrawn, the relevant information is deleted as quickly as possible.

Data Security Measures

999bd4 takes both technical and organisational measures to protect your information:

• SSL/TLS Encryption: All data transmissions are carried out through encrypted channels.
• Firewall and Intrusion Detection: Active security measures to prevent unauthorised access.
• Two-Factor Authentication: An additional layer of security to protect your account.
• Regular Security Audits: Regular system checks conducted by third-party experts.
• Staff Training: All staff are regularly trained in handling personal information.
• Data Minimisation Policy: Only the information that is necessary is collected and processed.

Your Rights

You have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to request restriction of data processing in certain cases.
• Right to Object: The right to object to your information being used for marketing purposes.
• Right to Data Portability: The right to receive your information in a structured format.

To exercise these rights, contact us at: [email protected] or through 24/7 live chat.

Protection of Minors' Information

999bd4 provides services only to those aged 21 or above. We do not knowingly collect any information from minors. If we become aware that a minor has provided information, that information will be deleted immediately and the associated account will be closed.

Parents are requested that if their child has accidentally registered on this platform, please contact [email protected] immediately.

International Data Transfers

Our technology infrastructure may be operated through servers located in various countries. In such cases, your information may be transferred to and processed outside Bangladesh.

For any international data transfer, 999bd4 ensures that the receiving party provides a level of protection equivalent to or higher than that described in this policy. All transfers are carried out through SSL encryption and are governed by data processing agreements.

Third-Party Links and Services

Our platform may contain connections to third-party payment gateways (bKash, Nagad, Rocket) and game providers. These third parties have their own privacy policies, and their policies will apply when you access their websites or use their services.

999bd4 is not responsible for the privacy practices of third parties. We therefore advise you to read their privacy policy before using any third-party site or service.

Policy Changes and Updates

999bd4 reserves the right to amend or update this privacy policy at any time. For significant changes, we will notify you in the following ways:

• By publishing a notice in a prominent location on the website
• By sending a message to your registered email
• Through a notification at the time of login

Continuing to use the platform after any changes will indicate that you have agreed to the updated policy. The date of the latest update to this policy will be noted at the top of the page.

Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any of your rights regarding your information, please contact us:

• Email: [email protected]
• Live Chat: 24/7 direct chat support (in Bengali)

We will review and try to resolve any request or complaint as quickly as possible. Your privacy and data protection are of the highest importance to us.